Case Study 9: European Union Agency Major European Public-Sector Agency wants staff to increase efficiency and effectiveness of written communication in a multi-cultural environment
Learning Solution Business Writing Skills Workshop, incorporating Writing Dynamics™
Need This public sector organization is a large (500+ staff)
EU Agency based in The Hague, The Netherlands. It is an international,
multi-cultural, multi-professional, legal environment and English is
its working language. The Training Manager wants Business Writing Skills training to improve the writing skills of its employees, enabling them to write more effectively and efficiently. The typical day-to-day business includes writing documents such as letters, emails, reports, manuals, policies, guidelines and project documentation. The training needs to include professional writing practices and techniques for planning, drafting and editing written texts. The training will help its participants to write clearly, briefly and persuasively. The knowledge and skills obtained during the training should help to save time and write documents that easy to read afterwards.
Solution A
two day workshop, incorporating Writing Dynamics™, was put together
to meet these needs. This is a highly effective program with
sixteen participants selected from all across the organization.
Preparation includes a questionnaire and post course support includes a quarterly newsletter.
Results Following
a highly successful pilot workshop the Business Writing Skills
workshop now runs three times a year and is quickly booked up when new
dates are announced in the training calendar.